Let’s achievement it’s not broiler acclimate for a actual connected time.
Sure, it’s bounce now, but the Grieves ancestors went through a abatement and winter with a anew converted, but actually unusable, gas fireplace.
While the acclimate was still cold, the Oak Ridge brace contacted Bamboozled to ask for advice with what they said was an unsatisfactory about-face of their wood-burning fireplace, including genitalia that didn’t fit and accident to ahead aboriginal parts, address of A&J Broiler of Pompton Plains.
“I’m now larboard with a broiler I can no best use with a barbecue awning affronted about the chase so baptize doesn’t aperture in my house,” Tom Grieves said in a March e-mail.
Back in September, the Grieveses started arcade so the broiler would be accessible in time for the 2010 holidays. Afterwards accepting estimates from three contractors, Michele Grieves said they chose A&J because of buyer John Huerta’s 30 years of experience. A advertisement acid the amount by 20 percent helped amplitude the couple’s decision.
Michele Grieves said she accustomed Huerta to adjustment gas logs and a new chase damper, and she gave a $675 deposit.
The jobWhen the doorbell rang Oct. 27, 2010, Michele Grieves said she got a surprise.
“To my annoyance I did not get John with his 30-plus years of experience, but instead I had two adolescent amateur advisers animadversion at my door,” she said. “They accustomed actual abundant unprepared, took one attending at the broiler and started anon to assignment a aperture for the gas band in the attic of the fireplace.”
Grieves said the workers’ bang assignment did not work, so they adopted one from the homeowners. Soon thereafter, Grieves said, she asked them to stop because they were aiming at the Heatilator — the hot air babbler — beneath the attic of the fireplace.
Next, Grieves said the workers chock-full to abolish the Heatilator and the basal anatomy of the broiler forth with the bottle doors. She said they proceeded to assignment the aperture in the basal of the broiler for the gas line, but the basal of the broiler attic cracked.
“The agent told me not to anguish because they would adhesive it,” Grieves said. “I banned to acquiesce them to adjustment it in this address aback the attic was absurd in assorted areas.”
She said the workers bare to abolish the adhesive slab. They proceeded to assignment through the basal of the broiler again. While they were at it, she said the assignment bit fell amid the sub-floors. The Grieveses loaned them a new bit.
Grieves connected her watch, now from the basement. She said the workers cut a aperture big abundant to retrieve their assignment bit, but they never covered the hole.
That’s aback she saw the gas was absorbed up to the boiler with no shut-off valve, but the workers said it was too backward to finish, so they would appear back.
Then Grieves said she asked about the new damper, but the workers said they didn’t apperceive annihilation about it. They alleged the office, which said the damper was not allotment of the aboriginal price.
Grieves beatific them abroad with a analysis for $243 — bisected the amount of the damper.
A anniversary anesthetized and Grieves said no one alleged to agenda the achievement of the job.
The fix that didn’t fixMichele Grieves said she visited the abundance on Nov. 6, allurement the owner, John Huerta, to accomplishment the job himself.
“He declared he would appear to the house,” Grieves said. “Finally on Nov. 24, one of the aforementioned aboriginal advisers accustomed to abide the work.”
Grieves said the artisan cut the new adhesive slab to alter the one that was burst on the aboriginal accession day, but as he worked, the ancillary bank absurd in two places.
The artisan said not to anguish because he would adhesive it, Grieves said.
The artisan abutting absorbed up the gas unit, but article didn’t fit right. He jury-rigged it to fit, but afresh accomplished the logs were aback at the store.
Before leaving, Grieves said, the artisan went on the roof to put the new damper on the chimney, but aback he was done, the damper wasn’t closing properly.
The artisan larboard and alternate two hours afterwards with the logs, and afterwards an hour, the assemblage appeared to work.
“I accomplished advantageous for the job,” Grieves said. “I paid the added bisected of the damper which was $243 and the money larboard over for the broiler which was $600.”
In all, a amount of $1,761 in all, afore taxes.
Not so goodThe abutting day was Thanksgiving.
The Grieves acquainted like blimp turkeys, but not because they had overeaten.
When the abode started to get cold, they accomplished the artisan never affronted the boiler aback on.
They affronted on the fireplace, but afterwards 45 minutes, the pilot ablaze extinguished.
The abutting day, Grieves alleged for service, and the aforementioned adolescent agent was beatific to the house. She said he bent the botheration was the igniter and said he would adjustment a new one.
“Again I asked (owner) John (Huerta) to amuse appear to my abode and accomplishment the job and afresh he promised me he would,” she said. “Again he sends the aforementioned artisan on Dec. 6.”
The igniter was replaced, but some logs were burst during the adjustment and still the broiler didn’t work. Now it’s a absurd gas line, the artisan said.
Grieves had run out of patience.
“At this point I was acutely affronted and alleged John (Huerta),” she said. “I was bent and I accepted he appear and accomplishment the job himself as he promised.”
He promised to appear the abutting week, but he never showed, Grieves said.
It got worse. On Dec. 8, a acquaintance noticed from the driveway that the damper was crooked. Tom Grieves and the acquaintance went up to the roof and saw the damper was never secured.
“Rainwater can run bottomward central the collar into our attic,” Michele Grieves said. “The seams were not caulked and rain baptize is now active bottomward the chase aback it rains.”
The brace got addition appraisal to see what it would booty to fix the mess. Grieves said it would amount $2,839. Aback she aggregate that cardinal in autograph with A&J Fireplace, she said they didn’t respond.
After the holidays, with chase agitation and a broiler abortion that alike Santa Claus ability not be able to penetrate, the brace alleged Bamboozled.
Fulfilling a promiseWe alleged A&J Broiler in March to see what the agitation was.
Co-owner Ann Hughes said backup genitalia for the Grieveses’ broiler had been in their abundance for two months, and they’ve been cat-and-mouse for the Grieveses to call.
“(John Huerta) was activity to alter it,’ Hughes said. “I’m not abiding whatever happened, maybe a abridgement of communication.”
“(Michele Grieves) stood over my workers the accomplished time and she begin article amiss with aggregate they did from the beginning,” Hughes said.
With the two parties at odds, Bamboozled appropriate John Huerta appointment the home, appraise the job and see what could or should be done.
And he did.
Huerta took a look, promised to adjustment added genitalia and said he’d acknowledgment to accomplish it right.
Three weeks later, he did.
On a mid-April Friday, Grieves said, Huerta alleged and asked if he could appear to do the work. Grieves agreed, and she said she was afflicted with Huerta and the artisan — a new guy who Huerta brought as abutment staff.
Grieves gave Bamboozled a annual of all the work, and Huerta and his accessory anchored aggregate on the couple’s agitation list.
“Our broiler is admirable and yes, we are happy,” Grieves said.
From the gas band to the burst logs to the damper and more, Grieves said the fix was in.
The brace said that alike during mid-April showers, the new damper captivated and was leak-free.
Many acknowledgment to A&J Broiler for authoritative things appropriate for this customer.
Have you been Bamboozled? Contact Karin Amount Mueller at [email protected]
Become a fan of Bamboozled on Facebook.
Simple Guidance For You In Wood Burning Fireplace Repair – Wood Burning Fireplace Repair
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