Rich Diez aloof spent $7,000 capacity his address at Bob’s Discount Furniture.
“The bedrooms, the dining room, and active allowance — all the appliance I needed, and got it set up for delivery,” said Diez.
After delivery, he accomplished article about the couch didn’t sit able-bodied with him.
“I noticed aback I sat in the sofa, the appropriate arm blow acquainted a little funny. It was like capacity was missing from the appropriate armrest. I would advance down, and there was like a void, and aback you advance bottomward not alone was there a void, it would hit the board frame, and it would accomplish a ‘clack’ sound,” said Diez
Rich alleged Bob’s and they beatific out a technician.
“When the artisan came out, he took a attending at the sofa, and activated it and saw what I was adage but, it was his opinion, that was normal,” said Diez. “After he had left, I alleged chump annual afresh as requested, and they looked up my account, and said , ‘I’m apologetic that the artisan appear there is annihilation wrong, there is annihilation added we can do,'” explained Diez. “I said, ‘Do I aloof acquire to alive with it? I mean, can I accelerate it back?’ They said there are no refunds.”
Rich’s cancellation acutely states that already you acquire your furniture, it cannot be returned, unless it has an abstract branch defect. He connected to advance for a adjustment for three months, alike contacting the Better Business Bureau, but he hit a asleep end. That’s aback he accomplished out to NBC10 Boston Responds for help.
“I’m aloof so aghast in how they handled it, and their abridgement of chump service,” said Diez. “I didn’t appetite my money back. I aloof capital that little affair to be corrected.”
We contacted Bob’s Discount Furniture. The aggregation offered to acquittance Rich’s daybed for a abundance credit, beneath a 15-percent accepting fee, or accelerate addition tech out to attending at the couch. Rich chose the latter, and the additional artisan assuredly anchored the problem, abacus added capacity to the arm.
Bob’s tells us: “Customer achievement is job #1 at Bob’s Discount Furniture. We are blessed that the affair has been resolved. Our administration aggregation is currently reviewing the adverse annual reports.”
“I’m blessed it’s resolved, and now aback I acquire guests over, they are not activity to feel that abandoned and attending at me funny,” said Diez.
Be abiding to accord any new appliance you buy a absolute inspection, afore you the assurance the accepting paperwork aback it’s delivered. If there is a no-return policy, this may be your alone adventitious to banderole a problem.
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